Refund policy

To Order Cancellations

Within 24 hours of placing the order:

You may request a cancellation, and a refund will be processed after deducting a 6% transaction fee to cover payment processing charges.

After 24 hours of placing the order:

Cancellations will be subject to around 20% or above of restocking or production fee, depending on the stage of order processing or dispatch.
Our team will evaluate the order status and inform you of any applicable deductions before proceeding with cancellation.

Custom personalized order:

Custom-made, personalized, or made-to-order pieces (including special sizing, engravings, or design alterations) are non-cancellable once the order has been confirmed and production has started. These items are created exclusively for you and cannot be resold.

To Returns

Return Eligibility

You may be eligible to return an item within 30 days of delivery in the following cases:

  • The item has a manufacturing defect or quality issue
  • In certain cases, if the product does not meet your expectations, return requests may be considered at our discretion

Important: All return requests must be submitted by contacting us at sales@markwonejewelry.com. Once reviewed and approved, we will share detailed return instructions.

Non Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items not listed in our standard online catalog
  • Orders placed under promotional events or discount campaigns (e.g., Valentine Sale, Black Friday, etc.)
  • Return requests made after 30 days of delivery
  • Any return sent without prior approval

Items returned without authorization will not be accepted or processed. Markwone Jewelry is not responsible for unauthorized return shipments.

Return Inspection & Condition

  • All returned items undergo a thorough Quality Check (QC)
  • Products showing signs of wear, third-party alterations, or damage will be subject to deductions based on the condition
  • We will share the QC report with you before initiating any applicable refund

Post 30 Days Support

Returns are not accepted after 30 days. However, we may offer repair or exchange services (additional charges may apply). Please contact us in advance to check eligibility.

Refund Policy

Refund Eligibility Policy

Once your returned item is received, it will be inspected by our Quality Check (QC) team to ensure the piece is in original condition, unworn, unaltered, and without damage.

If the item passes QC:

  • A refund will be processed for the approved amount.
  • Refunds are typically issued within 3 to 5 business days after QC approval.
  • Your bank or payment provider may require additional time for the funds to appear in your account.

Non Refundable Items

The following are not eligible for refund:

  • Custom or made-to-order items (including unique sizes, personalized engravings, or bespoke designs)
  • Items returned in used, damaged, or modified condition
  • Shipping charges, express/rush order fees, and additional services (unless agreed otherwise)

If an item fails QC due to wear, damage, or unauthorized modifications, it will be returned to the customer and no refund will be issued.

Return Authorization Required

Refunds are only processed for returns that have been pre-approved. Please contact us prior to sending any item back. Unauthorized returns will not be accepted or processed.

Need Help?

We're here for you. If you have any return-related queries or concerns:

  • Email: sales@markwonejewelry.com
  • WhatsApp/Phone: +91 9737772602

MARKWONE JEWELRY PRIVATE LIMITED is committed to providing you with a seamless and trustworthy shopping experience.